At bewely.com, we want customers to feel confident purchasing our digital products. This policy explains how our 14-day guarantee, technical support, and refund process work.
1. Digital Products
All products sold on bewely.com are digital files delivered electronically after purchase. No physical item will be shipped.
Because digital products are made available quickly, please review the product description, preview images, included files, compatibility information, and app requirements before purchasing.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on purchases made through our website. If you are not satisfied with your order, you may request a refund within 14 days of the purchase date.
This guarantee is provided in addition to any mandatory consumer rights available under applicable law.
3. Support and Technical Assistance
If you have trouble downloading, opening, importing, or using your files, please contact us with your order details, device, and note-taking app. We will do our best to resolve the issue promptly.
You do not have to complete troubleshooting before requesting a refund within the 14-day guarantee period, but we are always happy to help if you would prefer a solution.
4. Product Mismatch
If the files you receive do not reasonably match the product description or preview images, contact us within 14 days. We may provide the correct files, help resolve the issue, or issue a refund.
5. How to Request a Refund
Contact us using the email address associated with your order. Including the following information helps us locate and review the purchase quickly:
- Your name
- The email address used for the purchase
- Order number
- Date of purchase
- A brief reason for the request
Send your request
Contact us within 14 days using the email address connected to your order.
Include order details
Share your name, order number, purchase date, and a brief note about the request.
We review and reply
We aim to review complete refund requests and respond within 48 hours.
6. Refund Processing
Purchases are completed through Paddle, our merchant of record and authorized reseller. Approved refunds are processed through Paddle to the original payment method.
After a refund is issued, the time needed for funds to appear depends on your payment provider or financial institution. Paddle may send confirmation or request additional transaction information where necessary.
7. Your Consumer Rights
Nothing in this policy excludes, restricts, or replaces rights that cannot lawfully be excluded under the consumer protection laws that apply to you.
Additional terms relating to purchases are available in our Terms of Use.
8. Contact Information
To request a refund or ask a question about this policy, contact us below.
By purchasing from the website, you acknowledge that you have read and understood this Return Policy.