Return Policy

At bewely.com, we strive to ensure that our customers are satisfied with their purchases. Please read our return policy carefully to understand your rights and obligations regarding refunds and exchanges for our digital products.

1. Digital Products

All products sold on bewely.com are digital files. Due to the nature of these products, we do not provide refunds once the item has been downloaded.

2. Refund Eligibility

Non-Downloaded Items: If you have purchased a digital product but have not downloaded it, you are eligible for a full refund. Please contact us within 14 days of your purchase to request a refund.

Downloaded Items: No refunds will be provided once a digital product has been downloaded.

3. Technical Issues

If you experience any issues downloading or uploading the digital product to your app, please contact us within 14 days of your purchase. We will do our best to resolve the issue. If we are unable to resolve the problem within this period, we will provide a full refund.

4. Product Mismatch

If you believe that the product you received does not correspond to the photos and description on our website, please contact us within 14 days of your purchase. We will work with you to resolve the issue. If we are unable to address your concerns satisfactorily, we will provide a full refund.

5. How to Request a Refund

To request a refund, please contact our customer service team at:
Email: bewelyshop@gmail.com

Please include the following information in your refund request:

• Your name
• Order number
• Date of purchase
• Reason for the refund request

Our team will review your request and respond within 48 hours.

6. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Onega SL
Plaça Guillemo, num. 3, 1R PIS Andorra La Vella, Andorra
Email: bewelyshop@gmail.com
Phone: +376608484